Returns

We are bummed to hear you need to make a return!

We offer a 14-day return policy, starting from the day of delivery. To initiate a return, please contact us within 14 days of receiving your order to request a return authorization.

We kindly ask that buyers cover the cost of return shipping. To ensure a smooth return process, please send the item back to us in its original condition and packaging. Upon us receiving your return, we will issue a full refund to your account.

Returns can be delivered to:

Flatlander Trading 4201 62nd St. #5 Urbandale, IA 50322

Our goal to make sure that every customer is happy with their purchase and we will do our best to resolve any issues or concerns. If you have any questions or concerns about our return policy, please don't hesitate to reach out to us. We truly appreciate your business!

Damaged Shipments

We are so sorry to hear that your order was damaged on its way to you! If your order was damaged upon delivery, please send us message and photo to:

customerservice@flatlandertrading.com

We will be more than happy to replace your order and make things right.

Promo Codes + processed Orders

Unfortunately, we are unable to retroactively apply any promotional codes to fully processed orders. Once sales are processed, they cannot be changed.

received the wrong Item?

We are so sorry to hear you received the wrong item in your order! Please reach out to us at customerservice@flatlandertrading.com and we will be more than happy to assist you with correcting your order.